FAQ – Frequently Asked Questions
1. Are Octorika treats safe for all dogs and cats?
Yes! All our treats are made from 100% natural, human-grade ingredients and are safe for puppies/kittens above 3 months and adult pets.
2. Do you add preservatives, colours, or chemicals?
No. Our treats contain zero artificial colours, flavours, preservatives, or fillers.
3. What is the shelf life of the treats?
Shelf life is 12 months when stored in a cool, dry place.
Reseal the pouch after every use for maximum freshness.
4. How do I store the treats after opening?
Keep the pouch airtight and away from moisture.
Optional: Refrigerate to extend freshness.
5. How many treats can I feed per day?
Treats should be only 10% of daily diet.
Small pets: 1–2 treats/day
Medium pets: 2–4 treats/day
Large pets: 4–6 treats/day
6. Are Octorika treats good for training?
Yes! They are high-protein, aromatic, and loved by pets—perfect for training and rewards.
7. Are your products suitable for sensitive-stomach pets?
Most sensitive pets do well with our clean, natural treats.
If your pet has known allergies, start with a small amount.
8. Do you ship all over India?
Yes. We deliver to all pincodes in India.
9. How long does delivery take?
Metro: 2–4 days
Non-Metro: 3–6 days
Remote: 5–8 days
10. What if my order arrives damaged or incorrect?
Please contact us within 24 hours of delivery.
📸 Take a photo/video
📨 Email: hafistraders@gmail.com
We will replace or refund as per our policy.
11. Can I cancel or edit my order after placing it?
No. Once the order is placed, it cannot be edited or cancelled.
However, you may email us immediately for support:
We will try our best if the order has not been processed yet, but we cannot guarantee modifications.
12. Do you offer Cash on Delivery (COD)?
No, COD is not available.
We currently accept prepaid online payments only.
13. Are your treats vet-approved?
Yes! Formulated with veterinary guidance to ensure safety, digestibility, and nutrition.
14. Are your treats good for dental health?
Yes. Many of our crunchy and dehydrated treats help reduce plaque and tartar, supporting oral hygiene.
15. How do I contact customer support?
For any order or product-related questions:
📨 hafistraders@gmail.com
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