Privacy Policy

 

🐾 Privacy Policy – Octorika Petfood

Last updated: {{ "now" | date: "%d-%m-%Y" }}

Octorika Petfood (owned by Hafis Traders & Co) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

📌 1. Information We Collect

We may collect the following information:

A. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Shipping Address

  • Order Details

B. Payment Information

We do not store your card, UPI, or banking information.

All payments are processed securely through third-party payment gateways such as Razorpay, Shopify Payments, or other authorized processors.

C. Technical Information

Automatically collected:

  • IP Address

  • Device Information

  • Browser Type

  • Pages Viewed

  • Cookies

D. Optional Information

When you contact us or subscribe:

  • Support messages

  • Reviews

  • Pet details (optional)

📌 2. How We Use Your Information

We use your information to:

  • Process & deliver your orders

  • Send order confirmations & tracking updates

  • Improve our website and customer experience

  • Provide customer support

  • Send promotional emails (only with your consent)

  • Prevent fraud and ensure secure transactions

📌 3. Sharing Your Information

We do not sell or trade your personal data.

We only share information with trusted partners necessary to run our services:

  • Payment Gateways (Razorpay, Shopify Payments, UPI processors)

  • Shipping Partners (delivery companies)

  • Email/SMS Providers (order notifications)

All partners follow strict privacy and data protection guidelines.

📌 4. Payment Security

All payments on our site are encrypted and processed securely.

Your credit/debit card, UPI, and net banking details are never stored on our servers.

Razorpay & Shopify Payments comply with:

  • PCI-DSS standards

  • Industry-standard encryption

📌 5. Cookies & Tracking

We use cookies to:

  • Improve website performance

  • Store cart information

  • Remember your login preferences

  • Show personalized content

You can disable cookies anytime through your browser.

📌 6. Data Protection & Security

We follow industry-standard practices to secure your data:

  • Encrypted website (HTTPS)

  • Restricted database access

  • Secure third-party payment systems

However, no system is fully hack-proof.
By using our site, you acknowledge this risk.

📌 7. Your Rights

You may request:

  • Access to your data

  • Correction of incorrect details

  • Deletion of your data (where applicable)

  • Opt-out from marketing emails

Contact us anytime at:
📩 hafistraders@gmail.com

📌 8. Third-Party Links

Our site may contain links to other websites (Instagram, YouTube, etc.).
We are not responsible for their privacy practices.

📌 9. Children’s Privacy

We do not knowingly collect data from children under 13.

📌 10. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.

📌 11. Contact Information

For privacy-related questions:

📩 hafistraders@gmail.com
📍 Bangalore, India