Terms & Conditions

📝 Terms & Conditions – Octorika Petfood

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Welcome to Octorika Petfood (“Website”), owned and operated by Hafis Traders & Co.
By accessing or purchasing from this website, you agree to the following Terms & Conditions.
Please read them carefully.

If you do not agree, you should not use this website.

📌 1. General

  • Octorika Petfood sells natural dog and cat treats manufactured and packed under quality and hygiene standards.

  • We reserve the right to update or modify these terms at any time.

  • Continued use of the website signifies acceptance of updated terms.

📌 2. Eligibility

You must be:

  • At least 18 years old, or

  • Purchasing under the supervision of a parent/guardian.

📌 3. Products & Usage Disclaimer

  • Our treats are formulated for pets only; not for human consumption.

  • Every pet reacts differently; introduce treats gradually.

  • Customers are responsible for checking ingredients for allergies or sensitivities.

We are not liable for misuse of the product.

📌 4. Pricing & Payments

  • All prices are listed in INR and may change without notice.

  • Payments must be completed online (no Cash on Delivery).

  • We use secure third-party payment processors such as Razorpay / Shopify Payments / UPI gateways.

  • We do not store your card or banking details.

📌 5. Order Confirmation

An order is confirmed once:

  • Payment is successfully processed

  • You receive an order confirmation email

We reserve the right to cancel orders due to:

  • Incorrect pricing

  • Stock unavailability

  • Suspicious/fraudulent activity

Refunds (if applicable) will be processed to the original payment method.

📌 6. Order Cancellation / Editing

Once an order is placed:

  • It cannot be cancelled or edited

  • You may email us immediately for help, but changes are not guaranteed

📌 7. Shipping

Please refer to our Shipping Policy for details on:

  • Delivery timelines

  • Processing time

  • Courier delays

  • Address issues

Shipping timelines are estimates and not guaranteed.

📌 8. Returns & Refunds

Only orders that meet the conditions in our Returns & Refunds Policy are eligible for replacement or refund.

We do not accept returns for:

  • Opened or used items

  • Taste preferences

  • Delayed courier transit

  • Orders placed by mistake

  • Complaints raised after 24 hours of delivery

📌 9. Accuracy of Information

We attempt to ensure all product information, images, and details are accurate.
However:

  • Colours may appear slightly different on screens

  • Weight/size variations may occur due to natural ingredients

We reserve the right to correct errors at any time.

📌 10. Intellectual Property

All content on this website—including text, images, logos, branding, and product descriptions—is owned by Hafis Traders & Co.

You may not:

  • Copy

  • Modify

  • Reproduce

  • Resell

  • Distribute

any content without written permission.

📌 11. Limitation of Liability

Octorika Petfood is not responsible for:

  • Adverse reactions due to pet allergies

  • Delays caused by courier partners

  • Typographical or factual errors on the website

  • Misuse of products by customers

Your use of the website and products is at your own risk.

📌 12. Third-Party Services

Our website may include links to:

  • Instagram

  • Payment gateways

  • Courier tracking pages

We are not responsible for their content or policies.

📌 13. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes fall under the jurisdiction of courts in Bangalore, Karnataka.

📌 14. Contact Us

For any questions or concerns, please contact:

📩 hafistraders@gmail.com
📍 Bangalore, India

We are happy to assist you!